BOOKING DEPOSITS

1. A non-refundable deposit is required for all bookings to be secured. This deposit will be forfeited in case of cancellation or no-show. The deposit is 50% of the total service value.

2. The deposit will be kept on your file to secure all upcoming appointments or can be redeemed at your appointment if you choose not to rebook. 

3. The remaining balance of your appointment fee must be paid in full on the day of your appointment.

4. If we have not received your deposit within 48 hours of your appointment, we will assume that you no longer wish to attend and your appointment will be forfeited.

5. We reserve the right to refuse or cancel any bookings at our discretion, in which case any paid deposits will be refunded.

6. By booking an appointment with us, you acknowledge and agree to abide by these terms and conditions.

CANCELLATIONS & RESCHEDULES

1. We kindly ask for at least 48 hours' notice if you need to cancel or reschedule your appointment. We're more than happy to find a new time that suits you—just let us know in advance!

2. If you cancel with more than 48 hours' notice, your deposit will be held under your name as a credit and can be used for your next visit!

3. If you cancel or reschedule with less than 48 hours' notice, your deposit will be forfeited.

4. If you cancel with less than 24 hours’ notice or  do not show up to your appointment, your deposit will be forfeited, and the remainder of your total service fee will be charged.

5. Please see Booking Deposits policy for further information.

SURCHARGES ON PAYMENT

1. Visa/Mastercard 1%

2. AMEX 2%

Thank you for understanding and respecting our time and services.